Terms, Returns & Refund Policy
Effective Date: July 2026
Welcome to Instaposter Creations. By placing an order, using our website, or engaging our services, you agree to the terms and conditions outlined below. These policies are designed to ensure fairness, transparency, and the highest level of customer satisfaction.Type your paragraph here
General Policy
Due to the customised nature of our products and services, returns, exchanges, and refunds are not available for personalised or custom-made items once production has commenced, unless the item is defective or an error has occurred on our part. Customers are responsible for carefully reviewing and approving all artwork, designs, spelling, personalisation details, and order specifications before production begins. By approving artwork or confirming an order, you accept responsibility for the accuracy of the approved details. If an item is defective or we have made a production error, please contact us as soon as possible so that we can assess the issue and arrange an appropriate resolution.
Order Processing, Production and Delivery Turnaround Policy
At The Gift Guys, every personalised gift is prepared with care to make it special. As our products are customised to each customer's requirements, processing and production times may vary depending on the product, order quantity, personalisation requirements, and current workload.
1. Order Processing and Artwork Approval
Once payment has been received and the necessary personalisation details, images, and other information have been supplied, we will begin processing the order. Where an artwork preview is required, customers should allow approximately 1–2 working days to receive the preview, depending on the order and current workload. Production will only begin once the required artwork has been approved by the customer. Delays in supplying information, submitting suitable images, or approving artwork may extend the estimated completion date.
2. Production Turnaround Time
Standard personalised gift orders generally require approximately 2–5 working days for production after artwork approval, where applicable, and confirmation that all required order details are available. Certain products, bulk orders, complex designs, and orders requiring special materials may take longer. Where a different turnaround time applies, we will communicate the estimated timeframe to the customer. Production times are estimates and are not guaranteed delivery dates unless expressly confirmed in writing.
3. Delivery and Collection
Delivery time is separate from artwork preparation and production time. Once an order is completed and dispatched, courier delivery generally takes an additional 2–3 working days, depending on the destination, courier service, and operating conditions. Deliveries to remote areas or locations affected by service disruptions may take longer. Customers will be advised of available collection or delivery arrangements where applicable. Delivery fees are charged separately unless a promotion or order agreement states otherwise.
4. Delays and Peak Periods
Although we make every reasonable effort to complete orders within the estimated timeframe, delays may occur due to high order volumes, public holidays, supplier shortages, equipment failures, courier disruptions, or other circumstances beyond our reasonable control.Where a significant delay is anticipated, we will make reasonable efforts to notify the customer and provide an updated estimate.
5. Customer Responsibilities
Customers are responsible for supplying accurate personalisation details, correct delivery information, suitable images, and any other information required to complete their orders.Please review all personalisation details and artwork previews carefully before approval. Errors or delays resulting from incorrect information supplied or approved by the customer may affect the production schedule.
6. Urgent Orders
Customers who require an order by a specific date should contact us before placing their order to confirm whether the requested deadline can be accommodated.Rush orders are subject to availability and may attract an additional fee. An order should not be considered urgent or guaranteed for a particular date unless this has been expressly confirmed by The Gift Guys.
7. Order Updates
Customers may contact us through our official customer support channels for updates on their orders. We will make reasonable efforts to provide accurate information regarding the order's progress.By placing an order, customers acknowledge that personalised products require processing and production time in addition to any applicable delivery period. Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
T-Shirt Printing & Apparel
2.1 Garments Supplied by Instaposter Creations
We stand behind the quality of both our garments and printing services. A replacement or refund may be considered if: The printed design differs from the final artwork approved by the customer. The garment supplied by Instaposter Creations is faulty or damaged before printing. The item arrives damaged due to a production fault.Refunds or exchanges will not be granted for: Incorrect sizes selected by the customer. Design changes requested after artwork approval. Customer spelling or artwork errors that were approved before production. Damage resulting from improper washing, ironing or general wear and tear.
2.2 Customer-Supplied Garments
Customers may provide their own garments for printing; however, this service is undertaken entirely at the customer's own risk.Instaposter Creations cannot be held responsible for: Damage to customer-supplied garments during the printing process. Unsatisfactory print quality caused by unsuitable fabric, material, coatings or garment condition. Colour variations resulting from the material supplied.Should a printing error occur due to our production process, we are unable to replace customer-owned garments. Where possible, we may offer a discounted reprint as a gesture of goodwill.
Personalised Gifts & Custom Products
Because personalised gifts are manufactured specifically for each customer, they cannot be returned or exchanged simply because the customer changes their mind. A replacement may be approved only if:
The product arrives damaged.
The printed design differs from the final approved artwork.
The incorrect product was supplied.
Customers are responsible for supplying:
High-resolution images
Correct spelling
Accurate names, dates and wording
Instaposter Creations cannot be held responsible for poor print quality resulting from low-resolution images or inaccurate information supplied by the customer. Where a replacement is approved, the replacement will be produced using the corrected artwork and will be the same product originally ordered.
Customer-Supplied Images and Artwork
Customers are responsible for supplying clear, high-quality images and artwork suitable for the intended printing or personalisation process. Instaposter Creations will inform customers where an image appears to be of insufficient quality and may affect the final result. Where no alternative image is available, the customer may choose to proceed with the supplied image after being advised of the potential limitations. Image enhancement may be offered where possible and may incur an additional fee, which will be communicated before the work is undertaken.
Please note that image enhancement cannot guarantee perfect clarity or restore every detail in a poor-quality image. By approving the artwork or confirming in writing that production may proceed despite the identified quality concerns, the customer accepts the risk of limitations resulting from the original image. Refunds or replacements will not be provided solely because of image-quality issues that were disclosed to and accepted by the customer before production, provided the product is otherwise produced in accordance with the approved specifications. This provision does not affect any rights the customer may have under applicable consumer protection laws.
Artwork Approval
Before production begins, customers receive a digital proof where applicable.By approving the artwork, the customer confirms that:
All spelling is correct.
Contact information is correct.
Colours and layout have been reviewed.
The design is approved for production.
Once approval has been given, Instaposter Creations accepts no responsibility for errors contained within the approved artwork.
Reporting a Problem
If you believe your order contains a defect or production error:
Notify us within 48 hours of receiving your order.
Provide clear photographs or videos showing the issue.
Send your claim via Email or WhatsApp.
We may request that the defective item be returned before a replacement is issued.
Claims submitted after 48 hours may not qualify for replacement.
Order Changes & Cancellations
Orders may only be changed or cancelled before production begins.
Once:
Artwork has been approved.
Production has started.
The order cannot be cancelled, changed, or refunded.
If cancellation is requested before production:
Design work already completed may be charged.
Deposits paid for design services are non-refundable.
Materials purchased specifically for the order may also be deducted from the refund.
Refunds
Where a refund has been approved by Instaposter Creations, it will:
Be processed using the original payment method where possible.
Be completed within 5–10 business days.
Exclude courier or delivery charges unless the error was caused by Instaposter Creations.
Email Hosting Policy
Instaposter Creations provides email hosting services subject to the selected package, available storage, and applicable subscription fees.
1. Subscription and Payment
Email hosting is billed monthly or according to the agreed billing cycle. Clients are responsible for ensuring that payments are made on time to avoid service interruptions. Pricing, storage limits, and the number of email accounts included will be communicated before activation.
2. Account Usage and Security
Clients are responsible for keeping their email login credentials secure and ensuring that their accounts are not used for spam, fraud, unlawful activities, or any activity that may compromise the security or reputation of the email service. Instaposter Creations reserves the right to suspend accounts involved in abuse, security threats, or violations of applicable laws, subject to applicable legal requirements.
3. Storage and Mailbox Limits
Each email account is subject to the storage limit included in its package. Clients who exceed their allocated storage may need to delete emails, archive data, or upgrade to a suitable package. Additional storage or upgrades may incur extra charges
4. Backups and Data Responsibility
Clients are encouraged to maintain independent backups of important emails, contacts, and attachments. Although reasonable efforts may be made to maintain service reliability and recover data where possible, uninterrupted access and complete data recovery cannot be guaranteed.
5. Service Availability and Technical Support
Instaposter Creations will make reasonable efforts to maintain email service availability and assist with configuration and technical issues relating to the hosted service. Temporary interruptions may occur due to maintenance, server problems, third-party provider issues, internet connectivity, or circumstances beyond our reasonable control.
6. Cancellation and Non-Payment
Clients may request cancellation of email hosting in writing. Cancellation takes effect according to the agreed billing terms. Outstanding fees remain payable, and payments for periods already supplied are generally non-refundable, subject to applicable law and the circumstances of the cancellation.Where payment is overdue, Instaposter Creations may suspend the service after reasonable notice where appropriate. Continued non-payment may result in termination and eventual deletion of the mailbox and its contents, subject to applicable law and any agreed retention arrangements.
7. Existing Email Accounts and Migrations
Email migration, backup, restoration, or configuration assistance may incur additional charges unless expressly included in the selected package. Clients are responsible for confirming that important emails and contacts have been successfully transferred before an existing service is discontinued.
8. Limitation of Liability
Instaposter Creations will take reasonable steps to provide reliable email hosting but cannot guarantee uninterrupted service or protection against every form of cyberattack, data loss, spam, or third-party failure. Nothing in this policy excludes liability that cannot lawfully be excluded.
Website Design, Development & Hosting Policy
Instaposter Creations provides website design, development, maintenance, and hosting services according to the selected package or agreed quotation.
1. Project Scope and Payment
Each website project is based on the services, features, pages, and deliverables specified in the approved quotation or package. Requests that fall outside the agreed scope may incur additional charges, which will be communicated to the client for approval before the additional work begins.Project deposits, milestone payments, and final payments must be made according to the agreed payment terms. Instaposter Creations may pause work or withhold the launch, handover, or transfer of deliverables where payments are outstanding, subject to the agreement and applicable law.
2. Design Revisions and Client Approval
The number of revisions included in a project will be specified in the relevant package or quotation. Additional revisions, substantial design changes, new features, or changes to previously approved work may incur extra fees.Clients are responsible for reviewing and approving website layouts, content, functionality, and other project deliverables. Approval confirms acceptance of the relevant work at that stage but does not remove our responsibility to address defects or failures covered by the agreed scope or applicable law.
3. Client-Supplied Content
Clients must supply accurate text, images, logos, contact details, product information, and other materials required for their website, unless otherwise agreed. Clients are responsible for ensuring that they have permission to use any content they provide.Delays in supplying content, feedback, approvals, or access credentials may affect the project timeline. Any revised delivery schedule will be communicated where reasonably possible.
4. Website Hosting and Renewal
Where hosting is included, its duration and renewal terms will be specified in the approved package or quotation. Any complimentary hosting period begins and ends according to the agreed terms. After the included period, applicable hosting fees will be payable to maintain the service. Hosting fees are separate from domain registration, premium plugins, third-party subscriptions, paid themes, specialised integrations, and other services unless expressly stated otherwise.
5. Website Maintenance and Updates
Website design and hosting packages do not automatically include ongoing maintenance, content changes, new pages, product uploads, security monitoring, or technical support beyond the agreed scope.Additional work may be quoted separately. Clients who manage their own websites are responsible for changes they make, including any resulting errors or disruptions, unless the issue is caused by our own work or another responsibility covered by the agreement.
6. Third-Party Services and Integrations
Websites may rely on third-party services such as payment gateways, email providers, plugins, themes, booking systems, courier integrations, and external APIs. These services are governed by their respective providers' terms and may be subject to separate fees, availability limitations, or changes beyond our control. Instaposter Creations cannot guarantee the uninterrupted operation of third-party services but will make reasonable efforts to assist with issues within the agreed scope.
7. Backups, Security and Website Availability
Reasonable efforts will be made to maintain website functionality and address hosting or technical issues within our control. However, uninterrupted access, complete protection against cyberattacks, and successful recovery from every incident cannot be guaranteed.Clients are encouraged to maintain independent backups of important website files, databases, product information, and other business data. Backup frequency and restoration services will depend on the hosting arrangement.
8. Website Ownership and Handover
Ownership, licensing, access rights, and handover arrangements for website designs, source files, software, licensed components, and other deliverables will be governed by the approved quotation or written agreement. Upon full payment, clients will receive the deliverables and access rights expressly included in their agreement. Third-party software, subscription-based tools, and components subject to separate licenses remain subject to their respective license terms.
9. Cancellation and Refunds
Clients may request cancellation in writing. Fees for work already completed, third-party expenses already incurred, and other agreed non-recoverable costs may be payable, subject to the contract and applicable law. Refund eligibility will be assessed according to the services supplied, the stage of the project, the agreed cancellation terms, and any applicable consumer rights. Where a project is cancelled, any outstanding payments for work already performed remain subject to the agreement and applicable law.
10. Website Content and Legal Compliance
Clients are responsible for ensuring that their business information, product descriptions, prices, terms and conditions, privacy notices, and other supplied content are accurate and appropriate for their business. Unless specifically included in the quotation, legal drafting, regulatory compliance assessments, and specialised security audits are not included in standard website design services.
11. Limitation of Liability
Instaposter Creations will exercise reasonable care and skill when providing website services. We are not responsible for disruptions, losses, or failures caused by circumstances outside our reasonable control, including third-party outages, client modifications, or compromised client credentials, except where responsibility arises under applicable law.Nothing in this policy excludes liability that cannot lawfully be excluded.
Domain Registration and Renewal Policy
Instaposter Creations assists clients with domain name registration, renewal, DNS configuration, and related domain management services. Domain names are subject to availability, registration rules, and the terms of the relevant domain registrar or registry.
1. Domain Registration
Domain names are registered subject to availability and successful processing by the relevant registrar or registry. Submitting a request or making payment does not guarantee that a particular domain name will be available until registration has been confirmed.Clients are responsible for selecting their preferred domain name and ensuring that it does not infringe the rights of another party. Instaposter Creations does not guarantee that a requested name will be approved or remain available indefinitely.
2. Domain Ownership and Registrant Details
Domain registration details must accurately identify the applicable registrant. Where a domain is registered on behalf of a client, the client's ownership or registration rights will be determined by the registration records, applicable registrar or registry rules, and the parties' agreement.Clients are responsible for supplying accurate contact details and notifying Instaposter Creations of any changes. We may request information reasonably necessary to verify ownership or process domain-related changes.
3. Registration Fees and Renewals
Domain registration and renewal fees are payable according to the agreed quotation or invoice. Fees may vary depending on the domain extension, registrar pricing, exchange rates, registry charges, and applicable taxes.Domain registration is generally paid in advance for a specified period. Renewal fees are separate from website hosting and email hosting fees unless expressly included in a package.
4. Renewal Reminders and Expiry
Clients are responsible for monitoring domain expiry dates and ensuring that renewal payments are made on time. Where domain management is handled by Instaposter Creations, we will make reasonable efforts to provide renewal reminders where agreed or where the relevant service allows.Failure to renew a domain before expiry may result in website downtime, email disruption, additional recovery fees, or the eventual release of the domain for registration by another party. Renewal or recovery after expiry is not guaranteed and may depend on the registrar's or registry's rules.
5. Late Renewal and Recovery Fees
Expired domains may incur additional renewal, restoration, or recovery fees imposed by the registrar or registry. Any applicable additional charges will be communicated where reasonably possible before the relevant paid recovery service is requested. Instaposter Creations cannot guarantee that an expired domain can be recovered once it has entered an expiry, redemption, deletion, or release process.
6. Domain Transfers
Clients may request assistance with transferring their domains to another registrar or service provider, subject to applicable registration rules, verification requirements, outstanding fees, and transfer restrictions. Reasonable cooperation will be provided for legitimate transfer requests. Any applicable transfer or administration fees will be communicated in advance. Domain transfers may require authorisation codes, access to the registrant's email address, or other verification steps.
7. DNS Changes and Service Interruptions
Changes to domain settings, nameservers, DNS records, or email routing may temporarily affect website access or email delivery while the changes take effect. Incorrect settings may also cause service disruptions.Instaposter Creations will take reasonable care when carrying out authorised changes but cannot guarantee immediate propagation across all networks or uninterrupted operation during third-party processing.
8. Cancellation and Refunds
Domain registration and renewal fees may be non-refundable once a registration or renewal has been processed, particularly where the registrar or registry does not permit a refund.Any refund request will be assessed according to the relevant registrar's or registry's rules, the service supplied, the agreed terms, and applicable law. Cancelling a domain-related service does not necessarily cancel the domain registration itself.Clients who no longer wish to retain a domain should communicate their instructions in writing and confirm whether they wish to transfer it, allow it to expire, or take another available action.
9. Suspension, Disputes and Compliance
Domain names may be suspended, restricted, transferred, or cancelled under applicable laws, registration policies, dispute-resolution procedures, or registrar and registry requirements.Instaposter Creations cannot guarantee that a domain will remain available or free from third-party disputes throughout its registration period.
10. Limitation of Liability
Instaposter Creations will take reasonable steps to manage domain registrations and renewals that fall within our agreed responsibilities. We cannot guarantee domain availability, successful recovery after expiry, or uninterrupted operation of third-party registration systems.Nothing in this policy excludes liability that cannot lawfully be excluded.
